Brandon Nails

JaNelle — 5/5 (via Google) Mar 6, 2026

Updating my review!: After my initial visit, the salon reached out directly to make things right, which I truly appreciated. That level of customer care speaks volumes. I returned and had my nails redone, and the new design completely made up for my previous experience — it absolutely wowed me. Kristen took my inspiration photo and added creative touches that blew me away. She was kind, checked in throughout the process to make sure I liked the design, and truly went above and beyond. Even the polish change on my toes turned out beautifully — they were properly filed and shaped this time. This visit was a complete turnaround from my first experience. Mistakes can happen anywhere, but how a business responds matters most. Brandon Nails took my concerns seriously and delivered a result that exceeded my expectations. I left extremely happy and grateful for the care and accommodation. 5 Stars for outstanding customer service and making it right. ⸻ I visited this nail salon to get my nails done for an upcoming cruise. I truly appreciated that they were able to accommodate me with a same-day appointment to fix nails that were originally done at another salon. The nail technician was very kind; however, I was extremely disappointed with the outcome of both my nails and toes. I specifically asked for something fun and eye-catching that would represent a cruise vacation, and I showed an inspiration photo. Unfortunately, the final result was plain white nails with a light layer of glitter—nothing close to the inspiration provided. I was told the design I wanted could not be done because the inspiration nails were encapsulated. While I understood that encapsulated nails weren’t an option, I asked for an alternative using multiple colors of glitter. I was told the only option available was a single glitter layered on top, which felt very limiting and lacked creativity or effort to meet my request. Additionally, I received a polish change on my toes, but my toenails were not shaped at all. This was surprising, as every salon I’ve been to includes nail shaping with a polish change. When I asked about it, I was told nail shaping is not included with that service. I also asked to speak with a manager but was informed the manager would not be back until Monday. To make matters worse, the overall environment was uncomfortable and unprofessional. I came to the salon expecting a relaxing experience, but instead was subjected to employees speaking loudly on speakerphone, using profanity, and discussing personal matters with friends that I did not want or need to hear while receiving a service. Overall, while I appreciated the same-day accommodation and the technician’s kindness, the lack of quality, creativity, professionalism, and customer care left me very disappointed. I will not be returning.

Laurie Perez — 5/5 (via Google) Jan 10, 2026

Love the place. Love the customer service and the attention to detail that they have every time a client comes in. Love the different pedicure options that they have. I come here and on the way out I always feel relaxed and renovated. Everybody is super nice and attentive. Every time I come I love my nails. So far I have done Gel X and Builder Gel and I love both. Seba and Marina are great.

Nickki Jones — 5/5 (via Google) Mar 5, 2026

My experience ( 1st time there) was GREAT ! I enjoyed the atmosphere very pleasant & nice. My nail tech was Jailene she is the best to ever do it my nails were terrible she reconditioned my nails she was extremely professional & patient she took her time & gave me the exact design that i showed her. I gave her a $20 tip was excellence. She is my life go to nail expert, Thank you so much ❤️

tatoue narly — 5/5 (via Google) Feb 26, 2026

Dariana is absolutely amazing! She did my nails and I am beyond impressed. Her attention to detail, precision, and creativity are unmatched. She took her time, made sure every nail was perfect, and the final result was flawless. Not only is she talented, but she’s also professional, sweet, and makes the whole experience relaxing and enjoyable. My nails look elegant, clean, and last so well. I’ve gotten so many compliments already!