How do I book a treatment at Hand & Stone Massage and Facial Spa in Franklin?

Booking a treatment is best done by calling the spa directly or using their online booking system, which allows viewing available times and therapists. Booking in advance, especially for weekend appointments or couples massages, is highly recommended. The team can assist in choosing the ideal service for specific needs.

Is Hand & Stone Massage and Facial Spa a top-rated spa in Franklin?

With a customer rating of 4.6/5 from over 500 reviews, Hand & Stone Massage and Facial Spa enjoys a strong reputation within the Franklin community. This high rating suggests consistent quality in their services and customer care. They have built considerable trust over time.

Do you have a cancellation policy?

Like many spas, Hand & Stone Massage and Facial Spa likely maintains a cancellation policy to respect therapists' schedules. It's always best to inquire directly about the specifics of their policy when booking an appointment. Typically, a notice of at least 24 hours is requested to avoid any charges.

Are gratuities included in the price?

Gratuities are generally not included in the listed prices for services at Hand & Stone Massage and Facial Spa. Clients have the option to provide a gratuity based on their satisfaction with the service received. A tip of 15-20% is a common practice.

Hand & Stone Massage and Facial Spa

Spa in Franklin, United States of America

Rated 4.6 out of 5 based on 564 reviews on Google

About Hand & Stone Massage and Facial Spa

For consistent wellness amidst Franklin's seasonal shifts, Hand & Stone Massage and Facial Spa remains a dependable resource. They offer a range of services from classic Swedish massage to targeted deep tissue work, revitalizing facials, and specialized treatments like hot stone therapy and couples retreats. The ability to schedule appointments for specific needs, including prenatal massage, allows customers to tailor their wellness journey.

Visiting Hand & Stone is more than just an appointment; it’s a planned escape. From the moment one enters, the calming atmosphere takes over. The front desk team is efficient and welcoming, and therapists take time to discuss individual needs and preferences before each session. Leaving, one feels refreshed and rejuvenated, ready to face the world with renewed energy.

What sets this spa apart is their commitment to extended accessibility. They are open evenings and weekends, fitting seamlessly into even the busiest schedules. This dedication to client convenience, paired with highly skilled therapists and consistently positive experiences, has fostered a loyal clientele. It's clear from the volume of positive reviews that Hand & Stone has earned the trust of the Franklin community.

Hand & Stone Massage and Facial Spa Location & Contact

Address: 4091 Mallory Ln Suite 124, Franklin, TN 37067

City: Franklin

Postal Code: 37067

Country: United States of America

Phone: +1 615-949-4316

Website: https://handandstone.com/locations/franklin-cool-springs/%3Futm_source%3Dgoogle%26utm_medium%3Dorganic%26utm_campaign%3Dbusinesslisting

Business Hours for Hand & Stone Massage and Facial Spa

Day	Hours
Monday	9AM-9PM
Tuesday	9AM-9PM
Wednesday	9AM-9PM
Thursday	9AM-9PM
Friday	9AM-9PM
Saturday	8AM-8PM
Sunday	10AM-6PM

Holiday Hours Notice for Hand & Stone Massage and Facial Spa

The dates below fall on public holidays. Many businesses observe modified or reduced hours on these days — we recommend contacting Hand & Stone Massage and Facial Spa directly to confirm their schedule.

Wednesday, November 11 — Veterans Day · Hours may differ from the regular schedule
Thursday, November 26 — Thanksgiving Day · Hours may differ from the regular schedule

Based on the public holiday calendar for Tennessee, United States of America. Individual business schedules may vary — please verify with Hand & Stone Massage and Facial Spa before visiting.

Services & Amenities at Hand & Stone Massage and Facial Spa

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Appointment required
Appointments recommended
Credit cards
Debit cards
Membership
NFC mobile payments
Onsite services
Online scheduling
Restroom
Skincare treatments

Frequently Asked Questions About Hand & Stone Massage and Facial Spa

How do I book a treatment at Hand & Stone Massage and Facial Spa in Franklin?: Booking a treatment is best done by calling the spa directly or using their online booking system, which allows viewing available times and therapists. Booking in advance, especially for weekend appointments or couples massages, is highly recommended. The team can assist in choosing the ideal service for specific needs.
Is Hand & Stone Massage and Facial Spa a top-rated spa in Franklin?: With a customer rating of 4.6/5 from over 500 reviews, Hand & Stone Massage and Facial Spa enjoys a strong reputation within the Franklin community. This high rating suggests consistent quality in their services and customer care. They have built considerable trust over time.
Do you have a cancellation policy?: Like many spas, Hand & Stone Massage and Facial Spa likely maintains a cancellation policy to respect therapists' schedules. It's always best to inquire directly about the specifics of their policy when booking an appointment. Typically, a notice of at least 24 hours is requested to avoid any charges.
Are gratuities included in the price?: Gratuities are generally not included in the listed prices for services at Hand & Stone Massage and Facial Spa. Clients have the option to provide a gratuity based on their satisfaction with the service received. A tip of 15-20% is a common practice.

Local Tips for Visiting Hand & Stone Massage and Facial Spa

Avoid heavy meals within an hour of a massage at Franklin spas for maximum comfort.

Customer Reviews for Hand & Stone Massage and Facial Spa

Debby Muskar — 5/5 (via Google) Mar 1, 2026

This location is superb when it comes to their professionalism, customer service and even the little touches like the water they serve (delicious!). However, what I have found to be the most impressive is their newest massage therapist, Roderick. He is amazing! When I go to him it is super relaxing, but he is also a master at pain management. I suffer from a lot of pain in my neck and shoulders and he does things no other massage therapist has ever done to help release the tension in those areas. He is super responsive to my feedback and i always leave feeling amazing. Ask for a massage with Roderick! He truly is the best!

Mariah K — 5/5 (via Google) Mar 1, 2026

Had a wonderful experience! This was my first time here and I got a facial done. Elaine was so sweet, professional, and so helpful with all my questions. She made my first experience here wonderful and I definitely will be back! Allison was very sweet too! Highly recommend coming here if you’re looking for somewhere to go for a facial. They also have a membership package that I will be signing up for! It’s definitely a great deal! My friend also had a massage done here while I was here and she had a great experience as well! Thank you for making my Valentines Day facial perfect and so relaxing! :)

Kari Pleta — 5/5 (via Google) Dec 28, 2025

Best chain spa location—hands down! I see Taylor every month for a customized facial that truly meets my skin’s needs. She is an amazing listener and is extremely thorough when explaining each treatment, along with aftercare tips to help extend the life of clearer, healthier skin. When I say her facials are magic, I truly mean it. From the incredible facial massage that leaves your face feeling snatched (with great lymphatic benefits) to her expertise and attention to detail, you absolutely can’t go wrong booking with her. I highly recommend Taylor if you’re looking for real results and an exceptional experience.

Erica Clark — 5/5 (via Google) Feb 6, 2026

Taylor gave me the best facial I ever had. She was so knowledgeable and caring that I felt so comfortable. My skin looks amazing after my facial. Can’t wait to try diamond glow next! Make sure you call and ask for Taylor!

Anthony Stewart — 5/5 (via Google) Feb 28, 2026

Shelby at Hand & Stone in Franklin is absolutely outstanding. She is the best aesthetician I’ve ever worked with. From the moment you walk in, she makes you feel comfortable, listened to, and genuinely cared for. Shelby is knowledgeable and takes the time to explain what she’s doing and why. Her attention to detail is next level, and you can tell she truly loves what she does. I always choose her for my appointments because the results speak for themselves! If you’re booking at Hand & Stone in Franklin, do yourself a favor and request Shelby. She’s a true professional and a shining star. Highly recommend!

Customer reviews and ratings are sourced from Google Maps. View Hand & Stone Massage and Facial Spa on Google Maps ↗